WASHINGTON — Back in Donald Trump's first term, his staff decided they'd tuck into his briefing book a few letters from ordinary Americans who'd written to the White House. Only certain letters made the cut, though. Aides made a point of sending Trump the flattering mail while holding back the letters panning his work, a White House official in the last term said. "Someone quite rightly thought that if we wanted to have any chance of him reading them consistently, it would be good if they were positive and praiseworthy," the person said, speaking on condition of anonymity. All presidents say they want to keep in touch with typical Americans; few succeed. Everything about the job conspires against unscripted encounters that can enlighten a president about what's truly on people's minds. Armed guards shadow him while protective aides may shield him from bad reviews. Even the few souls who pierce the Bubble Wrap and get an audience with the president may find themselves too intimidated by the trappings of power to blurt out an unvarnished truth. "When you are president, you are in a space where everyone comes to you, and most of them are people you've selected to come to you," said Fred Ryan, who oversaw appointments and scheduling in Ronald Reagan's White House. "And most people want to bring you good news rather than bad news." This time around, Trump is looking and sounding insulated from the voters who put him back in the White House. That's a problem even for a second-term president who may have run his last campaign. Trump's political strength flows from an emotional connection to a loyal base. If he's perceived as oblivious to people's day-to-day concerns, he's at risk of losing a vital grassroots connection that is a source of Republican fealty. "The president since entering politics has showcased a unique way of having his finger on the pulse of the American public," Harrison Fields, a White House spokesman, said in an interview. "He stays connected through multiple public appearances in Middle America, reading correspondence, being a consumer of the news, and inviting everyday Americans to the White House and to campaign events." "While most presidents are driven by staged and stuffy political events, this president has preferred a more organic and authentic approach to connecting with the American people," Fields added. Trump's travels suggest a homebody on a gilded perch. By the end of May, he had spent 14 of his 18 weekends at one of his golf clubs or other properties. Over and over, he hasreturned to his Mar-a-Lago residence, a private club in Palm Beach where the membership fee is$1 millionand guests applaud when he enters the restaurant. Rallies have long been a way for Trump to connect with the "Front Row Joes" and other hardcore voters who travel hundreds of miles and camp out overnight to see him speak live and maybe grab a selfie with him on the rope line. Not having to worry about re-election, he's cut back on rallies, holding just one since the day he was sworn in, versus four in the opening months of his last term. "He needs to talk to more regular people and listen to them," said Christopher Malick, 28, who works at a roofing company in Cleveland and said he voted for Trump in the last three elections. "He needs to be talking to people who aren't just his inner circle." Billionaires run major parts of Trump's government, and the well-connected get access. Last month found the president at his golf club outside Washington, D.C., hosting a dinner for220 crypto investorswho'd bought into his meme coin, $TRUMP. The eventwas advertisedas "the most exclusive invitation in the world." With some of the guests clutching their phones to trade on any market-moving news Trump might make, the audience dined on filet mignon and pan-seared halibut as protesters stood outside. The coin was launched just a few days before Trump was sworn in. One of the guests at the event, Morten Christensen, who lives in Mexico, came away feeling the demonstrators had a point. "If I was in his [Trump's] position, I personally would not have done that," Christensen, founder of the crypto company Airdrop Alert, said of the coin's timing. "It's just a bad look — right before you become the most powerful man in the world." Asked how he reaches the working people who elected him,Trump told NBC News' "Meet the Press"last month: "I think I get out quite a bit." He mentioned a commencement speech he had given at the University of Alabama, hastening to add that he won the state handily in 2024. Trump is also surrounded by wealthy top aides. The world's richest man, Elon Musk, carried out Trump's plan to slash the the government workforce. A billionaire Wall Street executive, Howard Lutnick, is negotiating Trump's trade deals; a billionaire hedge fund manager, Scott Bessent, is presiding over the U.S. economy; a billionaire real estate magnate, Steven Witkoff, is conducting high-level diplomacy. Economic policies coming out of the Trump administration skew in favor of the rich, budget analysts say. The "big, beautiful bill" that Trump is trying to push through Congress mixes tax and spending cuts in ways that would shave income for the bottom tenth of the U.S. population by 2% in 2027, and raise it for the top tenth by 4% that year, according to the nonpartisanCongressional Budget Office. At the same time,retailers like Walmarthave cautioned that Trump's tariffs will drive up prices, squeezing some of the low-and middle-class voters he peeled away from Democrats.Exit pollsshowed that in the 2024 election, those with family incomes under $50,000 favored Trump over Democrat Kamala Harris, 50%-48%. Trump's speaking style — raw and unrestrained — has proved a reliable political asset over the years. In this moment, his language may be widening the gulf between the nation and its leader. Defending his tariffs, Trump said children may have to make do with "two dollsinstead of 30," a remark that some saw as insensitive. In a focus group, a Wisconsin swing voter who supported Trump in the last election told the research companyEngagiousthat Trump's comment about dolls reminded him of Marie Antoinette, the 18th-century French queen associated with the comment "Let them eat cake." "It rubbed me the wrong way when he said that," the 49-year-old Wisconsin man said. "It just seemed like a disconnect with the average American person." Trump's fascination with the word "groceries" may be another disconnect. "It's such an old-fashioned term, but a beautiful term: groceries," he said at the Rose Garden event where he announced a series of steep foreign tariffs, later postponed. "It sort of says a bag with different things in it." For most Americans who shop for the stuff, there's nothing old-fashioned or particularly beautiful about groceries; they're a necessity. Same with a stroller. But Trump failed to summon the word when talking about prices last month on Air Force One: "The thing that you carry the babies around in," he called it. Various presidents used different methods to avoid being cocooned. Joe Biden's religious faith proved a blessing in every sense. A practicing Catholic, Biden regularly attended Mass, sitting in the pews and patiently waiting his turn for communion with fellow parishioners. Barack Obama routinely readletters culledby his White House staff. "Some of them are funny; some of them are angry,"Obama said during his first term. "A lot of them are sad or frustrated about their current situation." "These letters, I think, do more to keep me in touch with what's happening around the country than just about anything else." Jimmy Carter took part in a radio show in which he invited Americans to call in with questions as he sat in the White House with the show's moderator, CBS' Walter Cronkite. At the end, Carter told the famed network anchor that he appreciated fielding questions that the White House press corps would never have asked, Barry Jagoda, a Carter White House aide who helped arrange the forum, said in an interview. Technology has changed the game. Phone in hand, a president can now scroll through social media and soak in all the candid commentary he can stomach. Trump posts regularly on his own site, Truth Social, and often amplifies other users who've applauded his efforts. He reposted one person with fewer than 900 followers who questioned why former FBI director and Trump nemesisJames Comeyhasn't been arrested. Trump signals in various ways that despite his personal wealth, he sees and identifies with people of ordinary means. He gives off an accessible vibe. "The American media loves to downplay or outright ignore how much President Trump enjoys being around normal, everyday people, and he listens to them," Vice President JD Vance said in a prepared statement. In February, Trump attended the Daytona 500 race and took laps around the track in his limousine, "The Beast." The following month, he went to see the college wrestling championship in Philadelphia, and in April he was on hand for a UFC fight in Miami. "For all the Mar-a-Lago posh and polish, he also shows that he's more of a regular guy than Biden was," said Douglas Brinkley, a presidential historian. Or perhaps George H.W. Bush. Running for president in 1988, Bush was ridiculed for telling a waitress at a New Hampshire truck stop he wanted "a splash" more coffee, feeding perceptions that he was an out-of-touch patrician. By contrast, Trump's intemperate language may cause some voters to recoil, but his epithets may come off as human and relatable, allies say. "He's one of the most in-touch modern presidents," said Ari Fleischer, White House press secretary for President George W. Bush. "He has an amazing intuitive feel of what working people think and want. It's one of the reasons he can be so rude. He uses [the word] 'scum' in his Truth Social statements, which I find to be inappropriate, but for a huge swath of the country it reinforces he's not a politician." "He doesn't do the things that everyone else in Washington who has lost touch with the country does," Fleischer added. "He doesn't pretend — he lets it rip." When he does escape the bubble and meet everyday Americans, he shows he's willing to listen, some who've met him say. Brian Pannebecker is a retired auto worker from Michigan who's become a campaign surrogate, bringing fellow blue-collar workers to Trump campaign events. Pannebecker, 65, recalled a moment during the 2024 campaign when he was invited to meet Trump backstage at a rally. Trump asked his opinion of Biden's electric vehicle mandates and after hearing his critique, Trump shared it with the audience when he gave his speech, the former autoworker recalled. "He'll ask a question and then actually stand back and listen to you while you're talking, even if you go on for a minute or two," Pannebecker said in an interview. "He's listening to you and trying to understand what your concerns are." Try as he might, a president's best-intentioned efforts to get honest feedback from the public can fall flat. Take Ronald Reagan. In 1982, he read a letter from an Arkansas woman who told him that her family's excavation business was foundering and she and her husband were "starving slowly to death." Reagan drafteda handwritten replysaying he had kept her letter on his desk and "read it more than once." "I know no words of mine can make you feel any better about the situation in which you find yourselves," Reagan wrote. He added that he had asked the Small Business Administration (SBA) to "check out your situation." The agency followed through. That's when the story took an odd turn. A SBA official drove more than 100 miles and found the woman's husband, who said the family was in fact financially stable and that his wife "gets needlessly excited from time to time." He had no idea she had written to Reagan and he didn't want a loan. The government official later drove by the family's home to see it for himself. He concluded it was "fairly expensive," with a boat in the yard worth about $6,000. At that, the agency closed the file.
